Frequently Asked Questions
Q. What sizes does the Handy Cane come in?A.
The Handy Cane comes in three sizes; Small, Medium, and Large.
Small measures 32.7″ in length and is best for heights between 4’5″ – 5’5″
Medium measures 34.7″ in length and is best for heights between 5’5″ – 6’1″
Large measures 37.7″ in length and is best for heights over 6’1″
In addition to the size chart, you may want to measure to find your size. See the next FAQ for easy measuring instructions.
Q. How do I measure to make sure I order the right size Handy Cane?A.
Find the right Handy Cane size for you in 4 easy steps:
- It is important to measure while wearing the shoes you regularly use for walking.
- Stand upright and relax your arms at your sides. There should be a normal, relaxed bend at your elbow.
- Ask someone to measure the distance from your wrist joint down to the floor.
- Refer to the Handy Cane sizing above and choose the Handy Cane size closest to this measurement.
Most people find the 4 steps above to be the easiest way to determine the Handy Cane size that is best suited to them.
For special circumstances such as an injury, a condition that prevents you from walking upright or a condition that requires you to have more than a natural bend in your elbow, you may choose to ask your physician/physical therapist for assistance in measuring.
If our standard sizes don’t seem to be right for you, please call us at 888-421-2263 or send us an email using our Contact Us form: https://thehandycane.com/contact.
Q. What is your return policy for the Handy Cane?A.
We have a 60-day “No Questions Asked” return policy!
Q. How much weight can the Handy Cane hold?A.
No cane is designed to hold a person’s entire body weight. But, the Handy Cane is made with high quality materials, including aircraft grade aluminum, making it strong enough to support up to 350 pounds when the cane is held correctly. It is important to understand that it is the shaft of the cane that supports your weight, so always grasp the Handy Cane handle firmly toward the front of the handle so that your weight is applied to the shaft of the cane, not to the back of the handle.
Q. How do I operate the Handy Cane’s grabber function?A.
To activate the grabber, simply locate the sleeve in the middle of the cane shaft. Slide the plastic sleeve up towards the handle until it clicks into place. As you do this, the trigger will emerge from the handle. Then simply squeeze the trigger to grab an item. To tuck the grabber away, squeeze the trigger and slide the sleeve down until it clicks back into place. Once the grabber is tucked away, you are ready to use the Handy Cane as a walking aid again.
Q. Can I walk with the Handy Cane while the grabber is open?A.
No. The Handy Cane should only be used for walking when the grabber is closed. The grabber is not designed to support weight or aid in walking. Walking or placing weight on the cane while the grabber is open does not provide the correct stability or support. Always be sure to tuck the grabber away before walking or applying weight by squeezing the trigger on the handle of the cane and sliding the sleeve down until it clicks into place. Now, with the grabber closed, you are ready to use the Handy Cane as a walking aid.
Q. What other functions does the Handy Cane’s plastic sleeve serve?A.
The sleeve, located in the middle of the cane shaft, can give you support and leverage when reaching for heavier objects, or when reaching for objects on a high shelf. You may find it helpful to grab the sleeve with your free hand when lifting an item.
Q. How much weight can I lift with the Handy Cane?A.
You should only use the Handy Cane to grab items that you could easily grab, lift or carry with your own hand, up to a weight of 5 pounds. Please do not use the Handy Cane to lift items that weigh over 5 pounds.
Q. Does the Handy Cane come with a warranty?A.
Absolutely! We stand behind our products. Every Handy Cane comes with a Limited Lifetime Warranty against manufacturing defects.
Q. Do I need rubber replacement tips for the Handy Cane?A.
The rubber tips on the Handy Cane are made with high quality rubber designed to wear extremely well. Rubber replacement tips for the Handy Cane are easy to add to your order and can be found right here: http://tinyurl.com/Handy-Cane-Rubber-Tips.
Q. I don’t see my question answered here. How can I contact Handy Cane?A.
We are here to help! Please call us at 888-421-2263 or send us an email using our Contact Us form: https://thehandycane.com/contact.